I took lots of pictures, wrote lots of explanation . I submitted one asking several questions, including when would my order ship? It is our opinion that you can get the same plants at better prices elsewhere. But here's the thing, in December the "regular price" was $89.69. I heard nothing from them about any of the two trees and hydrangeas that were in the order. . It appears they increase prices when they offer better free ship promotions. It had only been 15 minutes since he made the order, we thought he could call and cancel. Sent photos. We saw a new disclosure on a product that had us scratching our heads. $130 for a 2-gallon tree is crazy high. The count on the site is the count in our fields. If you have placed on order online, and created an account before your ordered (or when you ordered), you can log in and check the status at naturehills.com. I called a few other places, thinking it would be safer than shipping trees through the mail, but I couldnt find any Birch Trees local. My Sugar Maple has been the biggest surprise. Most of the Nature Hills responses seem more argumentative then working towards an amicable resolution. Then it says; verify your shipping zone in the header above. Why Experts Say Fall is The Best Time for Planting, Estimated ship time frame is only provided after an order is placed, Returns, if accepted, are charged a 40% restocking fee. I ordered 2 items as a housewarming gift for my son. But, I trusted them and followed their directions to a tee, planted, fed, and watered faithfully, and sat back self-consciously hoping it would grow as we cared for it. The pop up was first used a few years ago. That's bad enough, but to add insult to injury, their "warranty" requires us to pay for another tree (at half the original price in fairness) AND shipping. Over the years, weve expanded to offer anything and everything you could want for your landscape. I again sent more pictures, at which time I was told there are no refunds, and the best they could offer was a 1/2 price plant if I also paid again for shipping. I would have preferred that the plants get to my location in late March, even though its a bit early, as I like to get them in ground while fully dormant. But, the two ginko trees which came in fall dormant did not show any signs of life this spring, unlike all the others. Yesterday I received an e-mail indicating that one of the trees I ordered was about to ship! No restitution. Be aware that this company will take your money and ship you dead plants. Their only reply was "Your order should ship any day now". As they say, fool me once it's on me, but they won't fool me twice. I contacted the company asking for a replacement on 7/15/20 and Barry said he thought the plant would make it and give it some more time. It's not worth it. I contacted their customer service department via telephone and emailed them pictures of the damaged tree. Feedback It wont be long til it is tall and strong and beautiful. America's number 1 online plant nursery offering trees, shrubs & plants. The River Birch Trees are known to grow by rivers, so they love lots of water. But heres the thing, in December the regular price was $89.69. I ordered a redbud tree. Pricing of products and services. We have not seen it on any other products. They arrived when they supposed to , excellently packed and undamaged. Yikes, Im sorry to hear that Debbie! I dont need the stress. and I can only use to buy plant since the credit came from the plant. Nature Hills is a sleezebag company. He said they could grow close to our house and provide a barrier from the street behind our house. Hi! It's too bad for them, because I'm a local Real Estate broker and refer my clients to the companies that I use that work out well. The Nature Hills Nursery of Omaha Nebraska is an online scam company selling wildly over-priced, tiny Trojan Horse plants -- avoid this nursery if you're lucky enough to read this before ordering. It was about 5 feet tall and maybe 1/8" in diameter, bone dry with NO apparent living buds for limbs, and single spindle of "root" maybe four inches long protruding from the bottom. I am still trying to get the Goldflame Honeysuckle I ordered August 4, 2020, it is now May 7, 2021. I can't file another incident. It's been another week and nothing has shipped, so yesterday I opened a dispute/claim through PayPal. Keep in mind that Nature Hills is a drop-shipper, not a real nursery. And the regular price changes depending on the promotion. I located their site as a top search on Google, and found it easy to navigate. In fact, the soil was quite loose. The second set came, and I was home to receive them off the shipping truck. The ordering was simple and the service was quick. On 3/21 I went down to my local nursery and found just about everything I had ordered with them for good prices and excellent quality. I was worried they might come damaged or different than described. In fact, there's a competing online nursery now offering a low price guaranty compared to Nature Hills prices. 181 reviews for Nature Hills Nursery, 3.6 stars: 'I finally located the rose variety I had been looking for at Nature Hills. 5-gallon Autumn Blaze from Perfect Plants Nursery, https://www.shopperapproved.com/reviews/NatureHills.com/, read BBB complaints for Nature Hills here, Why You Should Never Buy a Tree Online if it Only Lists a Height. We dont tell you specifically when it will be shipped until after your order. What would you like to add to your landscape? I looked them up online and realized that considering their reputation, not only are they going to take his money without acknowledging him, I probably am going to end up with a dead and damaged bush to add insult to injury. After a couple week, a neighbor who is a well-respected arborist and Landscape Architect who does a great deal of work for the city stopped by and gave it a good once over. The tree is under 6 feet tall, but the leaves are large and the tree is flourishing. Nature Hills pricing is also a bit odd. I submitted an email to their sales address, and received a general reply that it would ship "Spring 2021" and to check their shipping information page which offered nothing specific. Little Kitten Maiden Grass Zones: 5-9. Individual pay rates will, of course, vary depending on the job, department, location, as well as the individual skills and education of each employee. This time I got a little more personal reply of apology but reminder that their plants deliveries are subject to weather conditions. I ordered a redbud tree along with two other trees that arrived small and bareroot. Well packed, grew well, prolific blooms into October last year. The Tree arrived in the shipping container inverted (upside-down) which resulted in major damage to the tree. The technician will provide healthy quality plants to fulfill the . I asked that it be sent out ASAP. Opened a ticket. This ensures there will be no confusion and the request will be completed at that time. I had all of those same questions and concerns, and so I wrote about my experience in order to help you out! Contacted Nature Hills to advise and return. It jumps to 40% if you want to return an item. Enter your search term here. Find out what works well at Nature Hills Nursery, Inc from the people who know best. When comparing Nature Hills Nursery to their online competitors, they are very similar in price. No one in their right mind would have touched this plant had they seen it in person, never mind paid some $34 dollars for it. A month later they seem to be showing some life. The only problem is that there was no header above with any type of zones. Nature Hills Nursery. The purple lilacs had better shape but lots of dead leaves. We ran tests again on 2 separate days at the end of spring with similar results as before. The tree was expensive, and I wanted my money back. I've ordered twice from Nature Hills. Industries Retail Company size 11-50 employees Headquarters Omaha, NE Type Privately Held Founded 2001 Specialties Trees, Fruit Trees, Shrubs & Bushes, Annuals, Outdoor Living, Perennials,. I asked for a supervisor/owner - no response. They never did, so I disputed charge with credit card company. I wrote to the company, sending pictures, and requested a replacement, as this small 2 inch plant was $35 (I was equally surprised at how small the plant was when it arrived-expecting something much larger). Shop Home Depot here. 3- they were going to give me the credit, 50% of the original cost, in the form of their store credit , BUT THE CREDIT CAN ONLY be USE while purchasing the item which is TWICE the price of the original item. No one responds on your chat platform. Then their reviews exploded. $90.53 seems like an odd number for their "regular price". Nature Hills Nursery. The trees were very delayed and customer service was slow to respond as to the status of my order- in fact, never answering the phones or ability to leave a message. All plants died to the ground immediately. So here it is 9/6/20 and still no tree. We require our customers to call and speak to a customer service representative when placing a replacement order. Tips and tricks for easy, beautiful gardens. Nature Hills Nursery Inc CLAIMED 3.0 (1 Review) 9910 N 48th Street # 200 Omaha, NE 68152 (402) 934-8116 Visit Website About Services Contact Details Reviews About Nature Hills offers over 10,000 gardening items (shipped to your door) such as trees, plants and hard-goods via our website NatureHills.com. Well, fast forward 6+ months and still no trees! The plant they shipped is definitely female, with pistillate (female) flowers and small black fruits, and Lake County Nursery confirms this is typical for 'Chamzin'. I apologize for the delay, and they have been feverishly shipping orders out recently. The root balls were heavily growing over the pot, no one would voluntarily buy these plants. We select and ship only the finest quality bulbs, plants, and trees. Where are Nature Hills Nursery'sheadquarters? In fact, we offer over 10,000 items for your home and yard. I was hoping for plants that would be mature enough to bloom this year. These were potted 4-5 foot tall plants, packaged well. Order Online. all dried upsuch a fraud. Brevity, however, is not his best friend. May never get it. It seems to grow inches every day! First the company's story was that they don't cover "replacement plants," but then they said they wouldn't refund me or replace the plants because I didn't send a picture where I "scratched" the (second set) of dead plants?! Thats when I decided to give Nature Hills Nursery a try. We ship directly from the nursery to your doorstep to uphold the quality you deserve. The lilac bushes, which were just an add-on, arrived in a little over a week. They sell Privacy Trees, Fruit Trees, Flowering Trees, Roses, Flowering Shrubs, and Patio Trees. A month later, still no tree. Nature Hills is a drop shipper. OF COURSE, I got someone instantly to take my money. Due to the nature of evergreens by the time they started turning brown my 4 days were up to put in a shipping claim so they refused to replace or reimburse. Last resort, I called my credit card company and verified they have not tried to charge my card again and had the cc company issue me a new card. I immediately responded saying they were delivered this way - it wasnt care "after the fact". I am extremely pleased with my Nature Hills trees, and I presume all their plants would ship just as well. I selected this and got a recording noting I needed to handle this with an online incident. He's a good boy with good intentions. They were the same size as the ones at my local Walmart, but Walmart was selling them for less than $20. Having preordered a "Professor Kippenburg Aster" in January of this year, I wrongly assumed it would be sent at a suitable time for planting in the spring. You are probably hoping to read some Nature Hills reviews in order to help you make your decision. SAVE YOURSELF THE TROUBLEDO BUSINESS WITH OTHER NURSERY'S. Now in mid-May, the River Birch Trees have grown leaves all over, and are starting to provide us with some privacy. They were delivered diseased, scraggly and underwhelming for the what was advertised.
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