Finding your Serial Number Do not turn off or unplug the computer. By choosing to install, I agree to HPs terms and conditions on data collection. Note: This tool applies to Microsoft Windows PC's only. Skip the confusion of sorting through all of our drivers and let us detect only the ones you need. New Thunderbolt Controller driver for 13-ae012dx needed to u New Thunderbolt Controller driver for 13-ae012dx needed to update HP Thunderbolt Dock G2. Firmware cannot be installed. Save your personal devices and preferences, Managing contracts and warranties for your business, For Samsung Print products, enter the M/C or Model Code found on the product label. HP ZBook Dock with Thunderbolt 3 not working with Windows 11, First Time Here? HP Business PCs and Workstations tested with Windows 11. Please wait while we gather your contact options. Or, view all available drivers for your product below. thunderbolt 3 port not working windows 11. i have a rog headphone with a usb c connector and it worked fine with my laptop for almost a year but it stopped working today. Please select the desired operating system and select Update to try again. Since the firmware only partially updated, it bricked my dock. Finding your Product Number. It looks like something went wrong and our tool didn't launch. On the Why are you going back? 04-16-2020 (This runs in a separate window), Once installer is complete click the 'continue' button below. Windows 11 Support Center. The list of recommended drivers for your product has not changed since the last time you visited this page. Release date : 05-Oct-2018. Thunderbolt driver allows you to connect devices such as storage devices, monitors, other peripherals to the system, by using the Thunderbolt port. After the updates install, restart your computer when prompted. BoulderJ said: I have installed the latest Intel TB driver for the Asus Thunderbolt EX 4 card in my PC (v1.41.1134.0), but cannot find the MS TB Control Center app on the MS store. OS. https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows- Open the application and select "Everything" click on "Scan" to see the system and device information. We were unable to retrieve the list of drivers for your product. . The eGPU drivers are as well in its last version, but as I said, my eGPU is undetectable. We just purchased the HP OMEN 45L, i9-12900K, DDR4, RTX-3090 graphics, Win. HP and any third-party hardware manufacturers of components in Uninstall the current driver, then run the installer again. HP has scanned your product but currently has no suggestions for driver updates. Information Win10 - USB Printing broke post Windows update. 04-16-2020 Are there alternative drivers available? Wait while your system is restored to the previous version of Windows. Please select the desired operating system and select "Update" to try again. Not for HP devices. If you perform a disc cleanup, refresh, In my case I had to remove the Marvell INF file as well. Intel Thunderbolt Controller. Ask the community. The Virtual Agent is currently unavailable. in general, i don't believe hp tests external thunderbolt drives directly connected to the Zbook 17 g2 mobile workstations, only displays i would suggest you make sure your Zbook is up to date with bios, and other drives. HP encountered an error while trying to scan your product. to revert to your previous operating system. Some features of the tool may not be available at this time. Drivers may be in development so please check back at a later date or visit the product homepage. Identify Download Install Product Homepage Software and drivers for HP Thunderbolt Dock Choose a different product series Detected operating system: Windows 7 (64-bit) Choose a different OS We were unable to retrieve the list of drivers for your product. HP Support Solutions software requirement. SHOP SUPPORT. Im about ready to return the laptop for the simple reason that USB devices cant work through the dock? PC Data Center Mobile: Lenovo Mobile: Motorola Smart Service Parts COMMUNITY My Account / Anguilla Antigua and Barbuda Argentina Aruba Australia Austria Bahamas . For the best results we recommend you use our download and install assistant. How do I get it out of this limbo and fully updated? Finding your Product Number. files, photos, videos, documents, applications, software, and so on) prior to going back. Choose 'yes' and agree to any terms in the installer window. Step 3: After that, select the Others option. Is the HP ZBook Thunderbolt 3 dock compatible with Windows 11 and if so, what do I need to do to make them talk? How does HP install software and gather data? Learn How to Post and More, Printing Errors or Lights & Stuck Print Jobs, DesignJet, Large Format Printers & Digital Press, Business PCs, Workstations and Point of Sale Systems. Selected operating system: -, Include keywords along with product name. Ask the community. Locate the file in your browser window, and click to begin installing. The laptop that works is a HP EliteBook 840 G5 running Windows 10 Pro. The installer says I have N/A Installed version but when I go to my Device Manager and look it up there, I'm on version 17.3.72.2 or version 0.0.01 behind what I need to install the firmware. Some features of the tool may not be available at this time. How does HP use product data collected with this service? Check the information on compatibility, upgrade, and available fixes from HP and Microsoft. It let the firmware update complete successfully for the HP Thunderbolt Dock G2 to version1.0.60.1 Rev.A but also1.0.62.1 Rev.A. Right-click the device, and then click Update driver. Detection was successful but you dont need any new drivers at this time, Visit the product home page for more support options. I have an thunderbolt expansion card but i can some times be quite difficult to get to work since the . -, Include keywords along with product name. This package install the Thunderbolt Driver . Didn't find what you were looking for? The information in this document is subject to change without notice. Win11 Thunderbolt driver refers to a type of Windows 11 driver for Thunderbolt devices. Update in Windows 11 to get the latest software and drivers. Need Windows 11 help? You will be given 2 or 3 prompts in a separate window. {{#each this}} I have a HP ZBook Thunderbolt 3 Dock that works fine with my Windows 10 HP laptop. SHOP SUPPORT. The TB app from Asus will not install on my system (install process just dies). HP's Virtual Agent can help troubleshoot issues with your PC or printer. Please try again shortly. Increasingly frustratingany help out there? It has been developed by Intel, in collaboration with Apple. If you require additional support, go to Microsoft Support (in English). Plug a Thunderbolt device into the Intel NUC and run the installer again. Click Next. That's the most recent driver listed on my support page, 17.3.72.250 Rev.A. What Is Thunderbolt Driver Windows 11? i tried the headphone with my other laptop and it worked fine. That version wasn't on my support page but was on the HP Thunderbolt Dock G2 support page here: First Time Here? How to install Double-click Thunderbolt Software Installer.exe. Device Manager - System Devices - Thunderbolt Controller . Thunderbolt Control Center INTEL CORP Developer tools | (103) Free Get in Store app The Intel Thunderbolt Control Center may be required to be installed for your Thunderbolt port to work properly. There must be a solution somewhere. No thanks, I will download and install manually, If you aren't seeing any pop-ups, click here. Use the Go Back feature in Windows 11 to restore Windows 10 on your computer. Give it a try on your PC! Having it to support existing signout flows. Windows XP/7/8/8.1/10/11, Linux, Android, FreeBSD Unix. that came with your computer. I tried downloading directly from Intel but they only have a version available for the Intel NUC. Save your personal devices and preferences, Managing contracts and warranties for your business, For Samsung Print products, enter the M/C or Model Code found on the product label. This page requires Javascript. The opinions expressed above are the personal opinions of the authors, not of HP. . Click below to start installing HP Support Solutions. Please try again. your computer release updated software and drivers in Windows Update when they are tested and approved. Is your notebook plugged in and not charging? HP's Virtual Agent can help troubleshoot issues with your PC or printer. Modify your browser's settings to allow Javascript to execute. Finding your Serial Number Fix Win10 USB Print issue. Detected operating system: Note If the driver won't install and you are using a supported operating system, try one or both of the following: Plug a Thunderbolt device into the Intel NUC and run the installer again. HP is compiling your results. Examples: "DeskJet 2130 paper jam", "EliteBook 1040 G3 bios update", HP Support Solutions Framework - Windows Service, localhost Web server, and Software, Remove "HP Support Solutions Framework" through Add/Remove programs on PC, Operating System - Windows 7, Windows 8, Windows 8.1, Windows 10, Browser - Google Chrome 10+, Internet Explorer (IE)10.0+, and Firefox 3.6.x, 12.0+. Here are the drivers available for your system. I'm trying to install the firmware listed on my support page for the HP Thunderbolt Dock G2 version 1.0.60.1. If you wish to see solutions related to another OS, please select the preferred operating system and version and choose 'Change'. Modify your browser's settings to allow Javascript to execute. Examples: "DeskJet 2130 paper jam", "EliteBook 1040 G3 bios update". I got the one I posted for you from the Elitebook 850 G5. Javascript is disabled in this browser. Please wait while we gather your contact options. See your browser's documentation for specific instructions. On the next reboot you should now see a PCIE Uplink device that needs a driver. If you used a different password with the previous Windows version on your computer, you might need your old password. Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more. Check the information on compatibility, upgrade, and available fixes from HP and Microsoft. Here is the List, Click or run in your browser window to install, Let us detect the drivers you need for this HP PC, Our automated tool will simplify the choices you have to make. Read the What you need to know screen, and then click Next. Select your desired files and a list of links will be sent by email. We're sorry about that, please try again. 09:24 AM Right now, the HP Thunderbolt Dock G2 firmware updater says my installed version of the Thunderbolt Controller is N/A. In Windows, search for and open Device Manager. Windows 11 Thunderbolt Driver Download Select the desired files and choose 'Download files' to start a batch download. If your computer is not tested by HP or the software and drivers are not available on the HP site for Windows 11, use Windows Wait until the installation has finished then click on continue. I was eventually able to get it to re-detect the Thunderbolt Controller after trying a few things but now the firmware on my HP Thunderbolt Dock G2 is only partially updated. Reboot again. screen, click No, thanks. Having it to support existing signout flows. 11 (best of everything offered Jan. 2022) Windows 11 doesn't recognize Anker Apex Thunderbolt 4 Hub. . Check documents on compatibility, FAQs, upgrade information and available fixes. When Go Back is complete, log in with the user account name and password from your previous version of Windows. Thunderbolt is a brand of hardware interface for the connection of external peripherals to a computer. The Virtual Agent is currently unavailable. This page requires Javascript. Technical data is gathered for the products supported by this tool and is used to identify products, provide relevant solutions and automatically update this tool, to improve our products, solutions, services, and your experience as our customer. The opinions expressed above are the personal opinions of the authors, not of HP. {{#if (eq ../this.length 3)}}. It shows compatibility for the HP EliteBooks and ZBooks but seems to work for my laptop too. We were unable to find any drivers for your product. Examples: "DeskJet Ink Advantage 4670 paper jam", "EliteBook Folio 9480m bios update". I have also installed the Thunderbolt driver that just came out on Nov, 5th but still my thunderbolt ports are not detected (nor my eGPU). We apologize for this inconvenience and are addressing the issue. In Windows 10, select View all optional updates, select the updates that you want to install, and then click Download and install. Intel Thunderbolt 3 connection management application and driver, https://ftp.hp.com/pub/softpaq/sp98501-99000/sp98877.exe, I did it by searching the exact version number needed and found this FTP site:ftp://ftp.hp.com/pub/softpaq/sp87001-87500/It's sp87962. We apologize for this inconvenience and are addressing the issue. The one that does not work is a HP 15-EF1023DX running Windows 11 Home. For additional information, see the HP Support Forum. Two simple steps to show what drivers are available for your product. support Windows 11. when i connect the headphone to my laptop, it does nothing. Javascript is disabled in this browser. By using this site, you accept the . This page requires Javascript. This product detection tool installs software on your Microsoft Windows device that allows HP to detect and gather data about your HP and Compaq products to provide quick access to support information and solutions. Windows 10S 64-bit. First, install HP Support Solution Framework. The Recovery window opens. Thank you for your patience. Fix Win10 USB Print issue, Finding your Serial Number Your session on HP Customer Support has timed out. of losing your important data. The information provided is provided "as is" without warranty of any kind. We will offer drivers and other solutions in this OS first. The device can be seen in 'devices and printers' in the control panel. Learn more, HP Support Solution Framework is downloading. Third-party forums and websites might suggest alternative driver solutions or workarounds. The detected OS is the operating system that we have detected you are using. On the Check for updates? Check the information on compatibility, upgrade, and available fixes from HP and Microsoft. Other product and company names mentioned herein may be trademarks of their respective owners. I tried Windows Updates but it says I'm up to date. 2) Right click task bar to open Task Manager. but are not supported by HP. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post". Find and install updated software and hardware drivers for your computer. Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more. Click Search automatically for drivers, and then follow the on-screen instructions. See your browser's documentation for specific instructions. Yes. There is no clear driver which labels itself as a thunderbolt . Windows 11 S-Mode. Before proceeding, please go to the product page of your Host PC and install the Intel Thunderbolt 3 Secure Connect Software version 17.3.73.350 or later for Windows 10 or 16.3.71.300 or later for Windows 7. Save your personal devices and preferences, Managing contracts and warranties for your business, For Samsung Print products, enter the M/C or Model Code found on the product label. Copyright 2022 HP Development Company, L.P. HP Inc. shall not be liable for technical or editorial errors or omissions contained herein. Try manually selecting your operating system. HP does not guarantee the function or availability of drivers and software in Windows Update. How can there be NO drivers? Click Search automatically for drivers, and then follow the on-screen instructions. By using this site, you accept the . Last . Restart the computer. After the driver update process completes, connect the AC adapter to the Dell WD19TB/WD19TBS dock first and then attach the Thunderbolt 3 (USB-C) cable to the computer . The Thunderbolt Control Center should load automatically after the driver is installed and if or when you're connected to the Internet. This helps avoid any possibility Intel has informed HP of potential security vulnerabilities identified in the Intel Thunderbolt Driver for Windows which may allow escalation of privilege in the non-Declarative Componentized Hardware (non-DCH) driver versions and denial of service in the Declarative Componentized Hardware (DCH) driver versions. or reset in Windows 11, you do not have the option to go back. Simply ask a new question if you would like to start the discussion again, https://thunderbolttechnology.net/updates, ftp://ftp.hp.com/pub/softpaq/sp87001-87500/, https://support.hp.com/us-en/drivers/selfservice/hp-thunderbolt-dock-g2-with-combo-cable/21816261. Please wait while we gather your contact options. This could take up to 3 minutes, depending on your computer and connection speed. See your browser's documentation for specific instructions. Please try again shortly. or software from an external source. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post". Please try again later. Having it to support existing signout flows. When I go to https://thunderbolttechnology.net/updates, that page redirects me to the HP support page for the HP-specific one. By default, Intel SSU will take you to the "Summary View". Driver detection is now available for the desktop download experience. 1.0.60.1 Rev.A but also1.0.62.1 Rev.A. Restart your computer to complete the installation. This package installs the software to enable Thunderbolt Controller 9A1B and 9A1D software and driver. Thunderbolt display from b550-e gaming. We would like to share some of the most frequently asked questions about: It has been a while since anyone has replied. The PC you are currently using does not match the PC you have selected. Check documents on compatibility, FAQs, upgrade information and available fixes. In Windows, click Search, search for go back, and then click Go back to Windows 10. Windows 11 Support Center, USB connected printers don't print / not recognized. If necessary show More Details On Details tab look for msiexec.exe, highlight to End Task. Applies to. Hello, i have a asus rog strix b550-e gaming motherboard with a ryzen 9-5950x and i was wondering if there is a way to output display from the onboard thudnerbolt to a dock with 2 monitors connected? The 15-ef1023dx does not have a Thunderbolt port. OK, lets get started! For computers sold after October 2021 with compatible hardware, HP has tested and approved specific software and drivers to We apologize for this inconvenience and are addressing the issue. Please try again shortly. Fix Win10 USB Print issue. We would like to share some of the most frequently asked questions about: It has been a while since anyone has replied. This is available in the " Docks/Stands " section. Uninstall Device and Selected "delete the driver software for this device" - It is now no longer running in the system tray. Copyright 2022 HP Development Company, L.P. That version wasn't on my support page but was on the HP Thunderbolt Dock G2 support page here:https://support.hp.com/us-en/drivers/selfservice/hp-thunderbolt-dock-g2-with-combo-cable/21816261. If your operating system is not listed then HP may not provide driver support for your product with that operating system. I have plugged the thunderbolt device in and the laptop makes the noise to indicate that a connection has been made. To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration. Keep your PC turned on and connected to AC power for the duration of the go back process. By using this site, you accept the. 09:30 AM. How does HP install software and gather data? Third-party forums and websites might suggest alternative driver solutions or workarounds. The opinions expressed above are the personal opinions of the authors, not of HP. I eventually tried the version for the Intel NUC out of desperation but when I tried to run the firmware update for the HP Thunderbolt Dock G2, it updated the DisplayPort Hub, Audio Base but failed on the Base Microcontroller. This package contains the driver for the Intel Thunderbolt Controller. The opinions expressed above are the personal opinions of the authors, not of HP. Let's get you started! To download and install optional updates, use the following instructions for your operating system: In Windows 11, select Advanced options > Optional updates, select the updates that you want to install, and then click Download & install. HP's Virtual Agent can help troubleshoot issues with your PC or printer. the condition of your operating system and data might vary based on your selection. By using this site, you accept the. i recommend HP SDM ( https://ftp.hp.com/pub/caps-softpaq/HP_SDM_Setup.exe ) {{#each this}} In the list of devices, expand the component that you want to update. Modify your browser's settings to allow Javascript to execute. In Windows, search for and open Check for updates. We were unable to retrieve the list of drivers for your product. You only need to do this once to guarantee a faster support experience at any time. Detection completed. PC Data Center Mobile: Lenovo Mobile: Motorola Smart Service Parts COMMUNITY My Account / Anguilla Antigua and Barbuda Argentina Aruba Australia Austria Bahamas Bangladesh Barbados Belarus Belgium Bermuda Bolivia Brazil Bulgaria Canada Cayman Islands Chile . HP Notebook Support Community (in English), HP Desktop Support Community (in English). Has anyone been able to find a version of theIntel Thunderbolt 3 Secure Connect Software version 17.3.73.350 or later for Windows 10? Windows 11. Is your notebook plugged in and not charging? See HP Business PCs and Workstations tested with Windows 11 to check if your computer model was tested by HP. Finding your Product Number, Check the information on compatibility, upgrade, and available fixes from HP and Microsoft. Product detection timed out. Download and install the latest Realtek USB GBE Ethernet Controller Driver for the docking station. Windows reminds you that you need your old password, if applicable. {{#if (eq ../this.length 3)}}. Windows 11 Pro 64-bit 12th Gen Core i7-1280P 32GB RAM I have had the motherboard replaced, tried a handful of drivers (Windows 10 drivers from Lenovo, Intel NUC driver package, www.catalog.update.microsoft.com) all of varying version numbers and via various methods (running the exe package, manual install via device manager). If your installation required an external USB flash drive, you must use the same drive This tool will detect HP PCs and HP printers. Your session on HP Customer Support has timed out. Uninstall the current driver, then run the installer again. If you are unable to revert to your previous operating system, you can perform a system reset to reinstall the operating system The dock is not designed for the consumer laptops. If it doesn't, you can download it from this link: Thunderbolt Control . Please select the desired operating system and select Update to try again. Copyright 2022 HP Development Company, L.P. -, Include keywords along with product name. Before you go back to a previous version of Windows, do the following: Although your personal files should not be affected by going back, HP recommends that you back up all important data (personal How does HP install software and gather data? Your session on HP Customer Support has timed out. The list of all available drivers for your product is shown above. Windows 10, 64-bit. Take precautions to protect your computer from viruses or malware before you install any driver I am currently on installed package version 1.0.38.1. Windows 11 Support Center, USB connected printers don't print / not recognized. HP can identify most HP products and recommend possible solutions. HP can identify most HP products and recommend possible solutions. Let HP identify any out-of-date or missing drivers and software. You must choose the 'open' or 'OK' options to continue forward. Right-click the device, and then click Update driver. Simply ask a new question if you would like to start the discussion again. If a specific hardware component is not working correctly, you can update it in Device Manager. Wait until the installation has finished, then click on continue. HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries. I've read about people needing to turn on Thunderbolt in BIOS and other settings. Some features of the tool may not be available at this time. Read each recovery option carefully before determining which to use, because Restart your computer to complete the installation. If there are any available updates, they begin automatically. HP can identify most HP products and recommend possible solutions. To detect drivers for the PC you have selected, initiate detection from that PC or click on "All Drivers" below and download the drivers you need. When I click on the link for the G2 with Combo cable I get this message: Didn't find what you were looking for? Select your operating system and version While there make sure to update all other drivers including Chipset, BIOS, Display, Sound, Network, USB and all other posted drivers that are newer than the ones presently installed in Device Manager. Windows 11 Support Center, USB connected printers don't print / not recognized. - edited Update your Windows 11 or Windows 10 computer using Windows Update. Here is how to download and install HP Thunderbolt Dock G2 drivers manually via the official website: Step 1: Visit the official website of HP. For more information about Thunderbolt, please visit www.intel.com/thunderbolt Report as spam or abuse Step 4: In the search box, enter Thunderbolt . screen, select an answer, type any additional details into the Tell us more field (optional), and then click Next. Intel Thunderbolt 3 Driver for Windows 10 Oct. Refresh. If you don't see the dialog box prompts, it probably means you need to install our software. From P00S4C-B2H: 17.4.75.250 to P00S4C-B2P: 17.4.77.400. to go back. Javascript is disabled in this browser. The Virtual Agent is currently unavailable. We were unable to find drivers for your product. After going back, you might need to reinstall some apps and programs, and reset any settings changes that were lost. On the next reboot, go to Device Manager and enable "Show Hidden Devices" click over to show "Devices by Drivers" Remove all the OEM drivers relating to the Thunderbolt. you do not have the option to go back. it doesnt even show up on my sound setting. #10. Click on the menu where it says "Summary" to change to "Detailed View". Read more:I don't see my operating system, Follow these steps to find your Windows OS information. (Shouldn't this be backwards compatible?) Step 2: Then, head over to the Support option and select Software and Drivers from the drop-down menu list. Learn How to Post and More, Printing Errors or Lights & Stuck Print Jobs, DesignJet, Large Format Printers & Digital Press, Business PCs, Workstations and Point of Sale Systems. Click Go back. USB connected printers don't print / not recognized. If, after upgrading to Windows 11, you have decided that the experience does not meet your expectations, there are a few ways Intel Thunderbolt 3 Secure Connect for Titan Ridge DT. If you have deleted the windows.old file from your computer, Here you can see how using my service tag I can download drivers for Windows 10,64-bit (no Windows 11 present). I also have a Windows 11 HP laptop but when I connect, nothing happens. Before proceeding, please go to the product page of your Host PC and install the Intel Thunderbolt 3 Secure Connect Software version 17.3.73.350 or later for Windows 10 or 16.3.71.300 or later for Windows 7.
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