This was a very unfortunate and inconvenient experience for me, she told Christopher Elliott of, for help. 3DS: 0232-9436-6893. The company suddenly announced that service would end that day, even leaving monthly . fatal Greyhound bus crash in San Jose, Calif. (AP Photo/Noah Berger). You used to be able to get pretty much anywhere in the U.S. by passenger train, but that's no longer the case. If Greyhound somehow was responsible they will print you a new ticket for free. From their website. Management controlled from Head Office. In other sectors of the travel industry, that wouldnt fly, he said. But, it adds, Greyhound will make "reasonable attempts" to minimize the delays or make alternate arrangements to enable bus travel to your final destination. In this Jan. 19, 2016, file photo, California Highway Patrol investigators examine the scene of a [+] fatal Greyhound bus crash in San Jose, Calif. (AP Photo/Noah Berger). In this article. You also have the option to opt-out of these cookies. There will be a $20 fee if you were the reason you missed your bus. Christopher Elliott is the ombudsman for National Geographic Traveler magazine and the author of "How to Be the World's Smartest Traveler." As far as the ticket goes, you can print it from your home, print it out from a kiosk at the bus stand or use your smartphone to scan the e ticket and . What happens if you miss your Greyhound transfer? If you miss your bus you can usually get on the next bus. You need to submit a baggage claim form at your local terminal within 30 days of arriving at your destination (for lost baggage) or 7 days after receiving your baggage (for damaged baggage), and the claim process takes 60-90 days from the time we receive your form. Additionally, Greyhound may ask you to present your ID when boarding the bus. read more. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Each bag stored under the bus must be appropriately tagged. But the most devastating injury: vertebrae in her neck that shattered, affecting her voice box, and seriously diminishing her ability to sing,. I traveled with greyhound bus from bakersfield to LA. It pulled into a little town, Myers, so the passengers would not have to wait on the highway. Most of the negative stuff you've read about it comes from people who are repeating something their cousin's sister's dog's friend told them and have no firsthand experience. Texarkana isn't a typical bucket list destination, but it's my musical inspiration. Well even give you a discount. In March 2019, the company reported a 0.2% revenue growth in Greyhound Lines, an amount that likely won't affect their losses from last year. You may have to get a new ticket printed. As a result, I had the unanticipated expenses of an overnight stay plus transportation costs the next day. Pisano wants the cost of her ticket and her extra hotel night refunded. read more, On Sunday October 30th 2022, I took the Greyhound bus from Ann Arbor, Michigan at 5:05 pm to Greyhound should have sent a replacement bus for you and the other passengers promptly. How insane is this? Answered on Apr 16, 2021. All in all I would do them trip again. But this behavior is hurting Greyhound's bottom line. Changes only include the date and time of the trip, not the departure or arrival locations. Where is the duty of care by Greyhound? Greyhound bus tickets can be found at the greyhound bus company website. What are the physical state of oxygen at room temperature? Chat with Local gun shops, ranges, trainers & other businesses. Most people reported that they had only been asked for a confirmation number, their ticket, and a baggage tag. We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. The bus shortly broke down due to a radiator problem. I personally know several people who have been robbed right outside of Greyhound bus stations. She was informed that the next bus that could pick them up would be there in around seven hours plus another six hours or so on the road, getting her to Oakland for around midnight. Greyhound said that while it does not use metal detectors at all of its locations, its safety practices are similar to other bus companies. Recommended experiences in and around United States. There is no customer care or service. In other words, the radiator problem you experienced was preventable by Greyhound, but the company says it isn't liable. Can I carry luggage in bus? You may then use this voucher to book a new . Later, Erica contacted Greyhound for a refund, but was refused a full refund as she had taken the trip to New York. But and this is important he paid Greyhound, booked on Greyhound, and had a ticket issued by Greyhound. Its contract promises to make "alternate arrangements" which may include covering your hotel for a night. Theres no way we can give it to you on the spot, they said. Any passengers wishing to discuss their upcoming or recent travel please feel free to contact us on 1300 473 946 or customerservice@greyhound.com.au Enhanced cleaning Bleach-based agent Hand sanitiser On every service Discuss all aspects of firearm ownership. Last year, retired librarian Vivian Pisano boarded a Greyhound from Arcata, California to Oakland, California. John got the short straw. FAQ. I also would have made my own arrangements for a hotel after this Greyhound bus delay and found another way to get to Oakland, which you did. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc. Greyhound should have sent a replacement bus for you and the other passengers promptly. I purchased a ticket for bus fare to DC. I was glad to leave the driving to someone else and looking forward to the onboard wifi! Whether it comes that night or the next day doesn't really matter. Instead, she took a local bus back to Arcata, spent a night in a hotel, and boarded a fresh bus the next day. However, you may visit "Cookie Settings" to provide a controlled consent. After which, you will receive a voucher in the amount of the ticket's value minus any applicable cancellation fees. The bus was slightly delayed. The link has expired - don't worry, click to resent a new click. Your rights, for most cases, are limited, restricted to what the customer service rep that day might offer.You can also file a complaint with the Department of Transportation here. Discover free outdoor shooting areas. On Feb. 8, regional bus carrier Carl Bieber Transportation of Kutztown, Pa., bit the dust. Member Benefits: Fewer Ads! When the bus arrived, John and the other people waiting in line were informed it was overbooked. The only shining light to this company are the well trained, hardened and strict drivers! If you're having trouble, just give the Road Rewards team a call and they'll help you out. This cookie is set by GDPR Cookie Consent plugin. Which company took over Greyhound? Greyhound is not liable for any inconvenience or expense caused as a result of such a delay. 3. As a result, I had the unanticipated expenses of an overnight stay plus transportation costs the next day. I would give greyhound a zero rating if that was an option. It comes as no surprise then that they have an F rating by the Better Business Bureau. I would have also made my own arrangements for a hotel after this Greyhound bus delay and found another way to get to Oakland, which you did. Elliot took a look at Greyhound contract and drew issue with one clause in particular, where it explicitly says its not responsible for failing to maintain its buses.In other words, the radiator problem [Pisano] experienced was preventable by Greyhound, but the company says it isnt liable. There was a transfer in Virginia as part of the trip. To seek a Greyhound bus ticket refund in person, travel to the nearest bus terminal and complete the following steps: Please bring your photo ID. Arrived at the station 30 minutes before, ONE HOUR LATER still no bus. You may have to get a new ticket printed. If a Greyhound bus hit your vehicle, you shouldn't need their insurance information. I woke @ 4am to take a 5:40 bus which was supposed to get me there by noon. See why Jasons job is the adventure he dreamed of as a kid. The cookies is used to store the user consent for the cookies in the category "Necessary". The bus shortly broke down due to a radiator problem. Their unaudited earning results for April - September 2018 indicated that customers are turning to competitors likeMegabus instead. Because greyhounds are sensitive dogs, there are certain things that are universally hated by most of them. Youll have to contact Greyhound. The bus left. 8 Can you send luggage through Greyhound? The passengers are exposed to very unruly people. But did the passengers get a personal resolution? I would give greyhound a zero rating if that was an . You file the claim with your own insurance company. This is the version of our website addressed to speakers of English in the United States. If there are enough people they will just run another bus. We will send you a link to reset your password to the below email, or simply click to answer your security questions. See ways to pay and how to get your ticket. He booked his Greyhound bus ticket one week in advance. @!%*). Making you wait 10 hours isnt reasonable, he wrote on his website. Pisano reached out toElliott Advocacy for help. On-time service is based on estimated departure and arrival times, which may be delayed by various factors including weather, traffic and road conditions. There are many stories like this. We were traveling from Boston to NYC and booked a round trip We also use third-party cookies that help us analyze and understand how you use this website. The passengers were in need of food and water for the long wait. Officers there interviewed them one by one, to find out how the hell their pleasant, uneventful bus journey descended into this slasher film nightmare. In March 2019, the company reported a 0.2% revenue growth in Greyhound Lines, an amount that likely won't affect their losses fr, What Your Musical Taste Reveals About You, AMD Confirms Radeon RX 7900 XTX And 7900 XT Graphics Cards Set To Take The Fight To Nvidia, This Week In XR: CODs $800 Million Weekend, Leia Raises Debt, Google Buys Facemoji, Adobe Reveals 5 Striking Updates That Could Change Photoshop, New Apple Leak Confirms iPhone 15 Release Shock, Warning Issued For Millions Of Microsoft Windows 10, Windows 11 Users, Why The Need For Cryptocurrency Custodians Is Accelerating, Women Will Save Bitcoin: Chatting With Bitcoin Maximalist Tim Draper. She was informed that the next bus that could pick them up would be there in around seven hours plus another six hours or so on the road, getting her to Oakland for around midnight. She announced that the radiator had lost water, and contacted her supervisor, who said help was on the way. The bus broke down twice, Dangerously loosing power. Whether it comes that night or the next day doesn't really matter. Greyhound does not have advocates like the trains do, either. I contacted Greyhound on your behalf. Below are a list of things I wish I had known before I took my first trip on Greyhound. 22,451 were here. These cookies ensure basic functionalities and security features of the website, anonymously. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. . Your Ticket is Your Lifeline. I had no other choice but to take a local bus back to Arcata, secure a hotel for the night and schedule my return for the next day. Toilet is very smelly! This cookie is set by GDPR Cookie Consent plugin. If the greyhound has not been properly Read More Another bus was in Arcata, but no driver was available. All tickets are non-exchangeable after the bus has departed. And, get in line as quickly as possible. Instead, she took a local bus back to Arcata, spent. It pulled into a little town, Myers, so the passengers would not have to wait on the highway. The Kamloops -Vancouver option is available . The driver pulled over to the shoulder. These cookies track visitors across websites and collect information to provide customized ads. Im talking about photoshopping and reusing Greyhound tickets. The Laredo Police Department responded to an accident at around 7 p.m. near Mines. If the greyhound has been properly cat tested and properly introduced to the cat, it can be a match made in heaven. Take John T., who in November 2018 was traveling home from Baltimore to his family for Thanksgiving. Okay so I was using the bathroom and made sure I had locked the door after stepping in to the bathroom on the bus and as I was getting up after using it someone had just pulled the door open on me and everyone that was outside of the door had seen my lower half as I was trying to pull up my pants I was so Humiliated and Embarrassed that three people had. Breatho Check,Pre start bus,pick up and transport workers onto site,clean bus,check bus for faults. Choosing the right fare If something comes up and you need to cancel or postpone your trip, you'll be able to get a refund or exchange depending on the type of fare you've chosen. Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors. The cost of a return economy extra ticket from San Francisco to Los Angeles is around $120, including taxes and fees. You can read more travel tips on his blog, elliott.org, or email him at chris@elliott.org. With the Greyhound app, everything about your trip is at your fingertips. If you are interested in a Greyhound refund and want to request it by mail, you need to: Provide your original ticket Write a request for the refund Provide your full name and address Pack everything together Send the package to Greyhound Lines, Inc.P.O. I reached out to Greyhounds media officer for clarification. You don't need to do an exchange. Tim Hortons was frequented by drug addicts, homeless harrassing customers demanding for money and food. This cookie is set by GDPR Cookie Consent plugin. Service alerts. In October 2018, Erica M. (last name redacted for privacy reasons) was traveling from Atlanta to New York on a Greyhound bus with her two toddlers. TwistedJester. Lots of great deals and discounts no matter your destination. No. So the only person who can do that is them. By now, TK was angry, frustrated, and worried about how hed get home. There will be a $20 fee if you were the reason you missed your bus. An email has been sent to email@email.com, CS Agent: {{AgentName}} Agency: {{AgencyNumber}}. 1 Answer. That was the only bus I used to travel. I had so much customer loyalty to them and they returned that with . It also makes Greyhound's decision in 2015 to offer real-time GPS satellite tracking of its buses puzzling. Erica and her kids, along with all the other passengers disembarked, and waited three hours on the side of the highway for the recovery bus to arrive. We met one young lady who travelled from Kentucky, and had a 12 hour lay-over, sleeping on the floor. This cookie is set by GDPR Cookie Consent plugin. Or they rode a bus once and saw a black person and are still traumatized by that experience. Once completed, megabus reservations cannot be canceled or refunded, but they can be traded in for another journey up to 3 hours before your original scheduled departure. Greyhound did not respond to her request. If it's a back pack or something similar, you can carry it with you. To reset your password simply complete the fields below. Having trouble? BusTracker allows you to search for a bus by schedule number, departure city or. Follow along to stay up to date with all things Greyhound. You will have to show your ticket whenever . [But] its contract promises to make alternate arrangements which may include covering your hotel for a night. Pisano was refunded in full after he interceded, There are more and more horror stories from being sold a ticket on a bus that, . What can help is making sure you always pay with your credit card, which will likely refund you if you dispute the charge. Well, theres a. account, but they have such a volume of inquiries that they don't respond to every case (they didn't with John). The cookie is used to store the user consent for the cookies in the category "Other. travel refunds buses greyhound. Since you are asked to arrive at least 15 minutes before departure time, one would have thought tthat there would be more seats available. Legally, you can't file a claim on another party's insurance. Greyhound offered no other options. My understanding is that we are under the care of Greyhound bus from embark at Seattle to destination at Chilliwack. It is your personal ticket kiosk - in the palm of your hand. Despite the best of plans, emergencies happen every day on vacation. I have not received any response. BusTracker allows you to search for a bus by schedule number, departure city or arrival city. Instead of $70-ish to get there, his trip ended up being around $450. We get home I try to find a contact number which was not listed on the website but finally found it (don't bother with the numbers listed on the tickets, you will just be told to call other numbers) I speak with the lady she advises they can not change the tickets that we needed to GO BACK TO station and have them reissue the tickets. Feeling Coquitlam is not safe for single women, the driver drove us to Vancouver, 20 min away. What happens to atoms during chemical reaction? You need to call the third party, they told him. Discuss anti-gun legislation. The only exception to this rule is when VLP (Valley Transit) or COP (Capital Colonial) is the carrier. When I pressed the point home how insane that was she declined to elaborate. In December 2018, a Greyhound bus traveling from San Francisco to Los Angeles burst into flames. However, if the train you purchased a ticket for is cancelled or delayed and as a result you decide not to travel a refund will be offered on completely unused tickets and . 1. In order to have a good, trusting relationship with one's . The first step is to determine whether you're eligible for a refund; if you are, . John called the contracted carrier, a small regional business. You can change the following information in your booking: *If you would like to change the departure time or destination, you must first cancel the part of the trip you wish to change. Buy, sell, and trade in the classified section. Bring the confirmation email's reference number with you. The buses do need an upgrade or at least a good clean up! Lost or damaged baggage Well do what we can to help reunite you with your stuff. All access homepage - Access upcoming trips, book a new trip, find travel inspiration, station location information, and track your bus directly from the home sc It comes as no surprise then that they have an, So, what can you do if this happens? A brief, polite email to one of them might have at least gotten you a refund for this Greyhound bus delay. Even if theres a fire on it. Use 8-15 characters, including both letters and numbers. FBI warns of broad threat to synagogues in New Jersey, Brooklyn Nets suspend currently unfit guard Kyrie Irving at least 5 games for refusal to disavow antisemitism, I hope we dont meet in another life, says note suspect gave pregnant Chicago girlfriend before strangling her, hiding body in Stickney, prosecutors say. I still think Greyhound is a great way to travel the country if you are on a tight. Dangerous no safety 4.30 hours 'lay over ' at Vancouver, Washington DC Day Tour from New York City. Hopefully, you got a police report and contacted your insurance company . more. For customer Service: And if we cant find it, or its damaged, you may be eligible for compensation. travellers can consider to Greyhound services: Route cancelled: Calgary - Kelowna - Kamloops - Vancouver. Find a bus stop, track your bus or get discounts, Reserve your ticket online and pay with cash at over 32,000 retailers, We offer E-Ticket and other ticket delivery options and ways to pay. They are valid anytime between the two points. Greyhound is discontinuing their services and this is leaving us in a state of disaster. T/A Bus Driver/Plant Operator (Former Employee) - Greyhound Wheatstone Project Onslow WA - 3 June 2016. I boarded a Greyhound bus from Arcata, Calif., to Oakland, at 9:30 a.m. A few miles down the road, the bus broke down on Highway 101. But what can I do? he asked the driver, who shrugged, and told him he could probably get on the later bus. I write about the intersection of technology and culture. To get a refund, they gave him a paper form and told him to mail it in. At least 1 capital letter and 1 special character (e.g. I ended up disembarking and taking an uber to save myself waiting for a new bus for almost 5 additional hours. You need to submit a baggage claim form at your local terminal within 30 days of arriving at your destination (for lost baggage) or 7 days after receiving your baggage (for damaged baggage), and the claim process takes 60-90 days from the time we receive your form. Greyhound is fine. Greyhound buses don't just stop at Greyhound bus stationsthey make a variety of different stops throughout the course of a cross-country trip. We called Greyhound and were advised at that it had been CANCELLED. In December 2018, a Greyhound bus traveling from San Francisco to Los Angeles burst into. saggio on June 2007. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Making you wait 10 hours isn't reasonable. Greyhound overbooks us all the time, they said. Germany's FlixMobility acquires Greyhound Lines, the iconic U.S. bus company, in $78M deal. The worst bus company to book with. Arrive at least an hour before departure. John rang Greyhounds help line to challenge this. Mix of government-subsidized services, Indigenous-owned bus lines, startups and ride shares to fill the gap. I am an overseas visitor. The passengers and the driver safely disembarked, shaken, but in good health. All eastbound freeway lanes were closed till the blaze was resolved. Greyhound is not fussy like airlines (and Megabus) about travel dates. Apparently, if theres a cancellation, in some cases (though not clarified which ones) she said that other accommodations are offered by the station, depending on the amount of time the customer will spend waiting for another schedule. She announced that the radiator had lost water, and contacted her supervisor, who said help. The worst bus company to book with. Can I get a refund? he asked. GreyhoundBusGuru.com 1 1 MG Berge High risk business consultant and aspiring writer Author has 215 answers and 1.1M answer views 3 y Related The only exception would be something like peak v. off peak. All connections for other passengers were missed without apology or accommodation. This meant we would not reach Oakland until after midnight. If you get the little folder of tickets at the Greyhound station, DON'T pull them apart. (but many report they don't respond) and Elliot lists a number of alternative contacts on his website, including, Your rights, for most cases, are limited, restricted to what the customer service rep that day might offer.You can also file a complaint with the Department of Transportation, But this behavior is hurting Greyhound's bottom line. The easiest and cheapest way to buy Greyhound Tickets, Passes and Packages is to book directly on our website. We were told to wait at Tim Nortons across the road! Refunds Got a Flexible ticket? The employees spoke within my hearing how buses break down far too often. Call 877-942-3530. What happens if you miss the Greyhound bus? In other sectors of the travel industry, that wouldn't fly. Making you wait 10 hours isn't reasonable. What happens if Greyhound loses your bag? If you are planning a trip on the Greyhound bus there are a few things you need to know. For more details on our mask requirements and other important . Use your rewards to save money on future trips. By continuing to use this site, you agree to the use of cookies and other tracking by Greyhound and third-party partners to recognize users in order to enhance and customize content, offers and advertisements, and send email. There will be a $20 fee if you were the reason you missed your bus. Here, they waited over seven hours for a transfer ticket to New York their original destination, and were given a $7 food voucher. Travelled by Geyhound from Port Authority to Allentown. a night in a hotel, and boarded a fresh bus the next day. Exchanges Even the walk there with luggage was dangerous!! 1st under the bus bag is free, 2nd one is free with our Flexible fare, or 2nd & 3rd $20 each with all other fares. I list the names, numbers and email addresses of the Greyhound executives on my consumer-advocacy site. You bought this on Greyhound.com, and sent the funds to them, they explained. Airlines, for example, compensate passengers when there's a mechanical delay. I also think you might have asked about a hotel. We dont have a say in it. But they also wouldn't or couldn't refund his money. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. ID tags and issued baggage tags All under bus bags need to have an under bus bag tag. The cookie is used to store the user consent for the cookies in the category "Performance". What if my miss the due date of my dog . Making you wait 10 hours isnt reasonable, he wrote on his website. Somebody started smoking and honestly I felt better bacause it subsided the intense smell of other stuff. Greyhound's Terms and Conditions of Purchase & Carriage, the legal agreement between you and the company, says that it is not responsible for keeping its schedules. I ended up disembarking and taking an uber to save myself waiting for a new bus for almost 5 additional hours. It does not store any personal data. He was informed they could refund him over the phone- but only if he had booked with Greyhound. Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features. We dont have your card details or anything like that on file for security. Please enable them to search schedules and experience the full benefits of Greyhound.com, For more details on our mask requirements and other important travel information related to COVID-19 visit. Box 660691, MS 470 Dallas, TX 75266-0691 Note that masks will still be required if mandated by local municipalities and as of now when crossing the border into Mexico or Canada. You are pretty safe inside the Greyhound bus station, but outside is a whole different ballgame. Theres an email: custserv@greyhound.com (but many report they don't respond) and Elliot lists a number of alternative contacts on his website, including Greyhound senior executives such as VP Todd Koch (todd.koch@greyhound.com) and COO Bill Blankenship (bill.blankenship@greyhound.com). A few miles down the road, the bus broke down on Highway 101. When there is a different carrier involved, they can reschedule their trip, however, to receive a refund, customers must contact that carrier. 1st under the bus bag is free, 2nd one is free with our Flexible fare, or 2nd & 3rd $20 each with all other fares.Baggage allowance at a glance. Safety means everything. In December 2018, a Greyhound bus traveling from San Francisco to Los Angeles burst into flames. Only if you really have to and you are in a limited budget will I suggest you ride theses buses! If you have more than one set of tickets, a paperclip to separate them by person would be good. For feedback, questions or anything else: Effective immediately (4/19/2022), masks are optional for all employees and customers inside our terminals and onboard our buses. 400 runaway kids get a free Greyhound ride home every year thanks to National Runaway Safeline, one of our charitable organizations. Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. While Greyhound makes every effort to provide on-time service, it does not guarantee its departure and arrival times, which may be affected by any number of factors including weather, traffic, or mechanical problems. But I did! he replied. Wifi does not work! There are more and more horror stories from being sold a ticket on a bus that didn't exist to stolen property and more.
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